IMAX This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Precious metals are still not accepted. Sign into your Regal Crown Club account. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Very poor business model! Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. The purchaser must also attend the movie for which the additional tickets are purchased. Visit your local theatre the find out details on matinee hours. No. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. You can receive refunds for tickets up to 60 minutes before the showtime. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. SCAM LIKE: Attempted to use the fandango site. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Should you encounter any issues with the application please contact us at 1-800-541-5555. Someone needs to shut them down if they cant do better than this. Lowe and behold I had an email in key spam account. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. How Can I Get a Movie Ticket Refund With DoNotPay? I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. They should be able to refund to your A-list account. I can promise you !!! Present the barcode on your phone to the usher at the theatre for admission. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Press ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Need a receipt? I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Children under 3 are free except in reserved seating and recliner locations. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. You can check your gift card balance. Note: Admission policies may vary by location due to state or local ordinances. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Thank you for your purchase. You can receive refunds for tickets up to 60 minutes before the showtime. I would suggest you avoid this company. Additional outside food and beverage is prohibited. 2018-02-10. false. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. All Regal Entertainment Group theatres are smoke-free environments. Here are 8 tips for writing great reviews. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Did not receive the confirmation email until 1 hour after the show started. Phone # on the card went nowwhere, so I googled them. Wondering if this happened to any of you or a similar issue. No, the system is not designed to serve the function of "critic." Open it in your web browserand start exploring the services we can offer. Check who called Reverse phone lookup. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. What Does the Fandango Refund Policy Say? Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Customer Service chat is the biggest joke. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. The ease of using Fandango was easy. No. Agency Kitchen Click on the link you can find under a headline Refund/Exchange. It is REGs policy to support the MPAA ratings system to the fullest extent possible. It usually takes about 72 hours for the Customer Support team to respond to your query. How do I refund my tickets? I know for certain it was once it was purchased. Where can I find information about closed captioning? The next day I notice charge on bank account. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. No outside food or drink is permitted in the theatre. Then, depending on how well a film performs, we will determine if it will "hold over" another week. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. On the Confirm Order page, enter the gift card number and 4-digit PIN. I said, you're a multi-million doolar company, give me the 3 passes you owe me. The booking fee is non-refundable. For some reason, it showed 3 Avengers reservations, even though it should only show 2. 2023 . Is Your Popcorn Gluten Free? This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. All rights reserved. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. The theater wouldn't accept Fandango tickets for a refund. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Do You AllowCostumes? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theatre managers if you have any questions regarding 3-D films. $70 spent and had to purchase new tickets to see the show. I have a QR code that is apparently my "mobile ticket" on the app. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. I e-mailed. Do You Offer Hearing Devices? It won't go away until after that Thursday. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Absolute nightmare company! It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. To receive a student discount you must currently be a student. View Movie Club Payment Transactions. Click Apply. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. NOTHING. Applicants must also present a negative TB test or chest xray within 6 months of hire. Children 3 to 11 must pay the child admission price. Their response was that the promotion had ended, nothing they can do. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Absolute nightmare company! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Paragon Theaters offers discounted pricing for large groups of 50 and up. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Sorry, but all credit cards used must have a U.S. billing address. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. The customer service was so good too. This along with their surcharge makes them not worth the hassle. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely.
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