The relevant Head of Service will undertake the review and respond within 20 working days. Internal deterioration such as damage to carpet, walls etc. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. London Housing repairs. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. You also have the option to opt-out of these cookies. Council tenants. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. . A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Copyright Andy T - 2021. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. A common problem that arises in many homes is condensation and mould growth. Assessment of housing need under the Housing Act Part V11 (Homelessness). When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Analytical cookies are used to understand how visitors interact with the website. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Please use our online form to request a. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. This site is powered by Granicus. You can request it through your 'My Housing Tenancy' online account. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Crawley Borough Council has considered your request and decided not to provide you with this information. It will take only 2 minutes to fill in. 590 requests. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Our team works to improve housing conditions for tenants renting privately in the borough. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. How to rent one of our 5000 garages or outside storage cupboards. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. We will take firm action against anyone who does not allow access for this. Complete the repairs service satisfaction survey. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Buying a council property. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Pay for a garage or parking space. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman This cookie is used to store the language preference of the user. Contact a solicitor experienced in council housing disrepair claims to find out more. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. When there is a formal legal claim against the council or legal dispute. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. The pattern element in the name contains the unique identity number of the account or website it relates to. All rights reserved. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. It affects one person or a group of people and requires a response. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Please provide as much information as possible about your complaint. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. If necessary, they will arrange to remove or seal it (through our repairs team). Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. This applies to all properties where gas can be used. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Crawley Homes has implemented a new housing IT system. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. a missed waste collection or reporting problems like flytipping or litter.) Find housing . Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Posted in . 182-184 High Street Special circumstances for accepting a review after 1 month has passed may be considered. This means that your home will be clean and in a state of good repair. Emergency out-of-hours repairs. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 1986 Crawley Borough Council election. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Appointments may be carried out by our own employees or by contractors. Call us on 0333 050 8887 to start the process or fill in the form. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. 1982 Crawley Borough Council election. Repairs. More details are in our Complaints policy. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Are you a Council or Housing association Tenant with housing disrepair issues? We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Previous. Thank you so much. Report a repair online for your home. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. All rights reserved. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. null. 701 were here. You can also claim compensation for the damage that has been caused during repair work. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. E14 9GE Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Section 1. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Information about ourAnnual Gas Safety check and how to maintain your central heating. Housing. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. The council should repair any damage caused by maintenance or building work. Services available to private rental tenants in Crawley, including grants and loans. Well send you a link to a feedback form. To make sure your home is a good working order, we plan buildingmaintenance. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Tenant and Leaseholders Housing Repairs Review questionnaire. Home. A fee will be included to meet the cost of registering the charge against the property. The council should repair any damage caused by maintenance or building work. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Services available to private rental tenants in Crawley, including grants and loans. 2 6 May 2021. Hotjar sets this cookie to identify a new users first session. Search forforms on myCrawley to request services or report a problem. Browsealoud Accessibility News. Home Housing Housing Search our site Search. To provide you with the best online experience we use a range of essential site cookies. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. We may need to return to complete the full repair. Request a repair to council property. Find out the latest coronavirus information on housing and homelessness. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Crawley Homes has implemented a new housing IT system. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Our aim is to sort as many complaints as possible at the first point of contact. This contact information is for council tenants only. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Necessary cookies are absolutely essential for the website to function properly. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. If wallpaper is affected, its best to remove it and treat the wall. February 27, 2023 alexandra bonefas scott No Comments . You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Map. Our approach. The money owed will be recovered whenever the property is sold in the future. We value all kinds of feedback. You have accepted additional cookies. These services include waste management, housing, planning, leisure, taxation, environmental and community services. These cookies track visitors across websites and collect information to provide customized ads. This category only includes cookies that ensures basic functionalities and security features of the website. If you are not a council tenant, please call our contact centre on 01293 438000. The Housing Repairs service is critical to our tenants and leaseholders. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. This is a True/False flag set by the cookie. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. These include: Rent enquiries including difficulties paying your rent Mutual exchange. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Crawley Borough Council. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Contact your council if youre not sure. These cookies will be stored in your browser only with your consent. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Thank you for your patience. These cookies do not store any personal information. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. List. 2. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. The pattern element in the name contains the unique identity number of the account or website it relates to. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Leaseholders and Freeholders . Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Find out what repairs we can change you for and what is included in your rent. Help with preventing and tackling damp, condensation and mould in your home. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Written by on 27 febrero, 2023. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work.
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